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TIPS: MAIL/TELEPHONE TRANSACTIONS

 

With E-Commerce transactions on the rise, so too is the occurrence of Mail or Telephone Order transactions.  In order for your business to qualify for the best possible rate on these types of transactions, it is imperative that the following data is entered at the Point-of-Sale terminal or network:

  • If your terminal has a "Mail/Telephone Order" key, this must be pressed to indicate a "card-not-present" transaction. If your terminal does not have a designated "Mail/Telephone Order" key, when prompted (after manually keying in the credit card number), you must indicate on the terminal that the cardholder is not present. When prompted, you must enter the street number for the billing address of your customer.
  • When prompted, you must enter the zip code for the billing address of your customer. This procedure is called Address Verification and is a requirement to qualify for the best discount rate.
  • When prompted, you must enter the Customer Order Number as it is a requirement to qualify for the best discount rate.

If your business is primarily engaged in Mail/Telephone Order transactions and the above prompts are not currently in your POS terminal or network, please contact our office so the appropriate Mail/Telephone Order software can be loaded. If the ratio of Mail/Telephone Order transactions for your business has increased, we can address alternate processing solutions so that you qualify for the best rate.

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  Fraud Prevention without Credit Card Present  
  Consumers' Guide for Credit Card Fraud Prevention  
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