OUR
OPERATION
Card One
is a full-service independent banking operation
providing credit card processing and related
electronic payment services to merchants
throughout the United States, and cardholders
Internationally that buy from our merchant
customers. Our internal operation is comprised
of:
Sales
Responsible for recruiting, registering,
training, and servicing authorized resellers
(AKA Channel Partners) that promote our
products to merchant endusers. Card One
International Channel Partners exist in
many forms including, but not limited to,
Independent Sales Contractors, Internet
Providers, Agent Banks, Associations, Franchiser’s,
and MLM (Multi-level Marketing) Providers.
In addition, Sales is responsible for new
product development.
New Accounts
Responsible for underwriting and setting
up incoming merchant accounts. This includes
documentation review, credit evaluation,
financial analysis, trade and reference
validation, building Merchant Identification
(MIDS) files on the network system, building
Terminal Identification (TIDS) numbers on
point of sale systems, and sending out welcome
packages.
IBS (Internet
Business System) Relations
Responsible for setting up the initial Web
Site, Shopping Cart, Transaction Payment
Gateway, and World Wide Web Hosting for
each new merchant signing up for the IBS
offering. In addition, IBS Services is responsible
for supporting all merchants registered
on the Maintenance Service Package.
Customer Service
– 24 / 7/ 365
Responsible for handling all card processing
issues including, but not limited to, POS
terminal support, deposits, transactions,
billing statements, checking account changes,
ownership changes, changes in business status,
pricing, rules and regulations, and fulfillment
of point of sale supplies (e.g., paper rolls,
ink cartridges, etc.).
Technical
Support – 9am to 5pm Monday through
Friday
Responsible for handling related issues
regarding our software (POS) systems and
IBS products.
Chargebacks
& Retrievals
Responsible for processing retrieval requests
presented from cardholder banks. This includes
sending correspondence to our merchant customers,
requesting document copies of transactions
in question, and forwarding them back to
cardholders bank. Also provide training
and support to merchants on tips to avoid
chargebacks.
Risk Management
Responsible for monitoring cardholder fraud
and merchant compliance ensuring rules and
regulations are met. |
